Refund policy

Return & Refund Policy

Last updated: 14/08/2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your perfume must be in the same condition that you received it — unused, unopened and in its original packaging. You’ll also need your order number, receipt or other proof of purchase.

To start a return, please contact us at blacklinkdigitalsolution@gmail.com.

Please do not send any product back without contacting us and receiving return instructions first. Items returned without an approved return request may not be accepted.

If your return is approved, we will provide you with the necessary return instructions and let you know where to send the product.

You can always contact us for any return-related questions at blacklinkdigitalsolution@gmail.com.

Damages and Issues

Please inspect your order immediately after receiving it and contact us as soon as possible if:

The perfume bottle is damaged
The product is leaking
The product is defective
You received the wrong perfume
An item is missing from your order
The package appears to have been damaged during delivery

Please contact us at blacklinkdigitalsolution@gmail.com with your order number and clear photographs and/or videos of the package and product.

We will review the issue and work with you to provide an appropriate resolution, which may include a replacement or refund.

Exceptions / Non-Returnable Items

Due to the personal-use nature of perfume products, opened, sprayed or used perfumes are not eligible for return.

Returns may also not be accepted for:

Perfumes that have been opened or used
Products that are not in their original packaging
Products damaged after delivery due to customer handling
Products returned after the 30-day return period
Products without valid proof of purchase
Gift cards
Sale or clearance items, where applicable

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

Exchanges

If you would like to exchange a fragrance for another product, please contact us at blacklinkdigitalsolution@gmail.com.

Where an exchange is approved, we will provide you with instructions on how to proceed.

Availability of the requested replacement product may affect whether an exchange can be provided.

Order Cancellations

Orders may be cancelled before they are dispatched, subject to our ability to process the cancellation.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to our return policy.

To request an order cancellation, please contact us as soon as possible at blacklinkdigitalsolution@gmail.com and provide your order number.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the amount will be refunded to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. The actual time for the refund to appear in your account may also depend on your bank, card issuer or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at blacklinkdigitalsolution@gmail.com.